>> Our Value Drivers

• Service Excellence, anytime, anywhere
• Extensive local knowledge
• Committed talents from the country, sub-region and the world
• African and global brand alliances
• Flexible and innovative solutions

>> Our Core Values (T.R.I.M.S)

• Transparency: In all our dealings with stakeholders.
• Resilience: We are tenacious in the pursuit of our corporate goals.
• Integrity: We seek to uphold moral excellence in all what we do.
• Modesty: We believe that the customer is KING
• Stewardship: We affirm our staffs are good stewards of resources and exercise frugality.

>> Improving our customers’ lives to drive leadership sales, profit and value creation.

By this, we provide products and services of superior quality and value that improve the lives of our customers. As a result, our customers reward us with leadership sales, profit and value creation, allowing our people, our shareholders, and the communities in which we live and work to prosper.

>> Our Mission

To be a role model for African banks by adding value to our stakeholders through sustained growth, innovation, product development, control, compliance and care.

>> Our Vision

To be the dominant player in the retail banking business in the sub region and a reliable partner to SMEs, SMIs and Corporate.

>> Our Winning Aspirations

Improving our customers’ lives to drive leadership sales, profit and value creation.

By this, we provide products and services of superior quality and value that improve the lives of our customers. As a result, our customers reward us with leadership sales, profit and value creation, allowing our people, our shareholders, and the communities in which we live and work to prosper.